Authorization

The Client hereby engages Grapevine Marketing (“Grapevine”) as an independent contractor to provide one or more

of the following services: website design and development, ongoing website management, digital marketing, or

related consulting services (“Services”). The Client authorizes Grapevine to access necessary accounts, files, and

platforms to fulfill these service requests.

Scope of Services

The scope of services is defined through all future tickets created via Tickets, including email and SMS requests that

are recorded and logged as tickets. These tickets collectively reflect all work agreed upon. Grapevine will make

commercially reasonable efforts to deliver the requested services with quality and professionalism but makes no

guarantees as to specific results, rankings, performance metrics, or timelines unless explicitly stated in writing.

Accessibility

Grapevine will make reasonable efforts to ensure web design services meet standard accessibility guidelines when

applicable, subject to the limitations of the tools, platforms, and content provided or approved by the Client.

Subcontractors

Grapevine may assign subcontractors to perform portions of the work. Subcontractors may not communicate directly

with the Client and are required to return all project-related materials to Grapevine upon completion.

Copyrights, Licensing, and Indemnification

The Client represents and warrants that they have reviewed and approved all materials prior to publication or

distribution, including but not limited to: text, images, videos, photos, graphics, advertisements, content calendars,

social media content, and digital assets (“Content”).

(a) Any Content provided by the Client is either owned by the Client or properly licensed for use.

(b) Any Content created or sourced by Grapevine and used in the course of Services is assumed to have been

viewed and approved by the Client in the course of the ongoing work.

(c) Once Content is public, the Client assumes full legal responsibility for the use, publication, promotion, or

distribution of all Content, regardless of its original source.

(d) The Client agrees to indemnify, defend, and hold harmless Grapevine and its subcontractors from any and all

liability, including legal costs, arising from the use or publication of Content associated with any Services provided by

Grapevine.

Publishing and Delivery

Grapevine is not liable for publishing errors, formatting issues, or third-party changes (including platform updates,

browser changes, or algorithm shifts) once a service or deliverable has been approved and published. All final

deliverables are considered “as-is” upon Client approval.

Work-In-Progress Visibility

Grapevine may not be held liable for public release or publishing of unfinished projects or content. Client-facing

previews may be shared during the process for approval and feedback. Informal previews do not affect payment

obligations.

E-Commerce, Social Media & Legal Compliance

The Client is solely responsible for compliance with any applicable laws, regulations, or policies related to online

commerce, advertising, data collection, and platform guidelines. Grapevine will not be held liable for the Client’s

non-compliance with federal, state, or platform-specific requirements.

Intellectual Property

Upon full payment, all rights to approved and finalized designs, campaigns, and digital assets created by Grapevine

will transfer to the Client. Grapevine retains the right to display completed work in its portfolio or case studies unless

otherwise requested by the Client in writing.

Payments

All services must be prepaid or billed according to the agreed-upon schedule. Final delivery or publishing of work is

contingent upon timely payment. Clients are responsible for reimbursing Grapevine for any approved third-party tools,

plugins, or services used during the project. Late payments may result in suspension of services or website access.

Currency and Payment Processor

Payments are processed securely through a third-party payment gateway designated by Grapevine. Charges may

be processed in United States Dollars (USD) or Rwandan Francs (RWF), depending on the Client’s agreement and

the payment method used. The Client is solely responsible for ensuring the accuracy of their billing details, and for

any bank, card network, or currency conversion fees applied by their financial institution.

Refunds and Cancellations

Grapevine provides digital marketing and consulting services that are billed on a subscription or project basis. All fees

are non-refundable once services have commenced, except where otherwise required by law or explicitly agreed

in writing. For subscription services, the Client may cancel future billing with thirty (30) days’ written notice. Refunds

or credits will not be issued for partial months or unused services. Chargebacks are strongly discouraged; the Client

agrees to resolve any billing disputes directly with Grapevine before initiating a chargeback.

Data Security

Grapevine does not collect, store, or process Client payment card details directly. All transactions are handled

securely by the designated third-party payment processor in compliance with PCI-DSS standards. Grapevine only

receives confirmation of payment status (approved, declined, or refunded).

Limitation of Liability

Grapevine shall not be liable for indirect, incidental, special, or consequential damages including but not limited to lost

revenue, business interruption, data loss, reputational damage, or third-party actions. Grapevine’s total liability under

this agreement shall not exceed the total amount paid by the Client for the specific service in question.

Client Content Warranty

The Client affirms that all content they provide is accurate, lawful, free from viruses or malicious code, and does not

infringe on any intellectual property rights. The Client assumes sole responsibility for the ownership, safety, and

appropriateness of all content provided.